Lady Black Tie has a great concept – affordable, formal dresses that can be shipped all around the country. However, just how well does the store hold up to its premise?
Well, take a look at the summary of reviews for the store and make a decision for yourself…
One of the most common complaints regarding Lady Black Tie has been the sizing. Many of the dresses aren’t “true to size”, which can mean that you rarely get the right fit. On the upside, many have commented that they have been able to easily return their dresses and have new sizes shipped to them.
The issue does appear to be with the larger sizes. As one customer noted, if you wear a size above 6, you may have trouble finding a good fit. Petite shoppers commented that it was easier to find a proper fit.
Selection of Dresses
Most people agree that Lady Black Tie has a great variety of dresses. You can find everything from bridal gowns to prom dresses. Even if you aren’t looking for anything in particular, the brand allows you to select mini dresses, midi dresses, etc.
Quality of Dresses
There are mixed reviews about the quality of the Lady Black Tie dresses.
On the one hand, many have commented that the dress looks exactly like the ones in the pictures. There even has been photographic evidence to back this up. Customers have mentioned that the quality of the material was of equal value to what they paid.
There are some individuals who have pointed out that some of the dresses, especially the more affordable ones can look quite cheap. This is particularly true for the material.
Another feature that customers appear to be undecided on is Lady Black Tie’s shipping policy.
The site states that the clothes will be shipped out one day after the order is placed. Many customers have agreed that they have gotten their clothes in a timely manner, some within a few days, while most others received theirs within a week.
These individuals also found that returning their clothes for a different size was an equally easy process. Not only were the clothes shipped back quickly but they got their new sizes just as fast.
Those that lived in and around the Massachusetts area found that their clothes were delivered especially quickly to them. They had an easy time returning and receiving their new dresses as well.
At the same time, there are a few disgruntled customers who have been waiting for weeks for their clothes. This appears to be more common when the store has back orders and is struggling to keep up with the demand.
However, the customers were not informed of this ahead of time or given the opportunity to cancel their orders because of it. All of this information is under shipping info and isn’t present on each page of the gowns.
Another explanation that the store has provided for late shipping is that some clothes have to be manufactured from scratch. This process apparently can take a few weeks to complete.
The biggest problem with this is that, once again, the customers were not informed that the dress had to be manufactured. When many attempted to cancel their order, they were told that the dress was already being made – to their measurements specifically – and that the cancellation couldn’t go through.
Cancellation and Return Policy
Another common complaint regarding Lady Black Tie is their cancellation and return policy. For one thing, the company is rather vague about the terms and conditions.
In reality, customers aren’t offered a refund for their clothes when the order is cancelled. Instead, they are only given store credit. This is the policy regardless of why the order was cancelled. As a result, customers have noted that they end up losing out on money.
The other issue with the cancellation process is that it appears that you can never really cancel your order. There have been several customers who have tried to cancel their order mere minutes after placing it, only to be told that the dress was already been shipped to them or being prepared specifically for them.
Naturally, many customers disbelieve such claims, particularly with orders that were cancelled shortly afterwards. This means that even if you change your mind about the dress that you want to buy, the process is irreversible.
Customers tend to be rather divided when evaluating their customer service.
Some have reported the customer service as being uncooperative and downright rude. Many have also mentioned that it is quite difficult to get in touch with the customer service. This has to do with the fact that they can only be contacted via email.
Several reviews have agreed that they have had to send two or more emails before their queries were responded to. Overall, they were dissatisfied with the service that they received.
Others have reported no such issues, though. They have said that the customer service was friendly and capable. They also appeared to be understanding of certain extenuating circumstances and worked alongside the customer to make sure that the issue was sorted out in a timely manner.
The Final Verdict
It can be difficult to decide whether Lady Black Tie is a good online store or a poor one. This is because the good and bad reviews tend to balance each other out. Thus, it can be tricky to know just what kind of service you can expect.
It is important to note that many of the poor reviews took place after the company had to shut down their physical store and only operate their online one. With the physical store, there were more positive reviews regarding fit, customer service, etc.
As such, it is possible that the proprietors are still adapting to the new system. It is still not a great idea to order from the store right before a major event, though. You may want to first try out their service and make the decision for yourself.
Even then, remember, you may not always receive consistent service so proceed with caution.